All Times Eastern
Agenda updated as of 11/06/2020; subject to change
Mon. November 16, 2020
Demo Day
We are opening 2020 OPTECH with a full day dedicated to the exploration of new and innovative products and services for the multifamily industry. The day will open with original research from NMHC and One11 Advisors, then a carousel of Opening Pitches from start-ups to industry mainstays and longer product demonstrations of the latest and greatest. Networking opportunities will be open all day, and owners and managers can end the day with topical roundtables to share their experiences.
| 11:00AM - 4:30 PM | 2020 NMHC Expo Hall Open All Day! |
| 11:00 - 11:15 AM | Virtual OPTECH Platform Training |
| 11:15 - 11:45 AM | OPTECH Flex, Stretch and Chill |
| Noon - 1:00 PM | OPTECH Opening Pitches |
| 1:15-2:00 PM | OPTECH Exclusive: The NMHC/ One11 Advisors Apartment Industry Technology Report - Kevin Thompson, One11 Advisors (Moderator) - Margette Hepfner, Lincoln Property Company - Shawn Mahoney, GID - Cindy Fisher, KETTLER
|
| 2:15-3:45 PM | OPTECH Demo Day Demonstrations |
| 3:45-4:30 PM |
Peer to Peer Roundtables: Marketing - Leasing and Tours - Apartment Managers and Owners Only |
| 4:30-5:30 PM | NMHC 2020 OPTECH Welcome Reception and Trivia Contest! |
Tue. November 17, 2020
- Joanna Ellis, Ellis, Partners in Management Solutions
- Christina Steeg, Simpson Housing LLLP
- Lynn Calkins, Holland & Knight, LLP
- Donald Davidoff, D2 Demand Solutions (Moderator)
- Brandy Daniel, BH Management Services, LLC
- Annie-Laurie McCulloh, Brookfield Asset Management
- David Danish, LivCor, LLC
- Matthew Mehon, Waterton
- Laurel Howell, Bell Partners
- Karen Hollinger, AvalonBay Communities
- Low-Density Rental Products: Niche Market? Or the Future of Apartments?
-John Burns, John Burns Real Estate Consulting - The New Apartment Tour – Insights for Today’s Customer Preferences
-Esther Bonardi, Yardi Matrix - Quinn Eddins, Greystar (Moderator)
- Jeanette Rice, CBRE
- Greg Willett, Realpage
- Jeff Adler, Yardi
- Esther Bonardi, Yardi (Moderator)
- Wendy Dorchester, Pegasus Residential
- Jaimin Harkness, The Management Group, LLC
- Julie Keel, Camden
- Chris Bruen, NMHC
- Adam Couch, Realpage, Inc.
- Holli Beckman, WC Smith
- Maggie Osborne, Gables Residential
- Johanna Nowik, Gables Residential
- Alex Samoylovich, CEDARst Companies
- Rent Control Risks, a Post-Election Debrief
- Jim Lapides, NMHC - What Will Gen Z Do- and Want- Next?
- Claire Gray, NMHC - EnergyStar Benchmarking During the Pandemic
- Craig Haglund, U.S. E.P.A. - Virginia Love, Entrata (Moderator)
- Jeremy Brown, ZRS Management
- Brooke Atsalis, The Management Group, LLC
- Caitlin Walter, NMHC (Moderator)
- Chase Harrington, Entrata
- Ryan Coon, Avail
- Antonio Marquez, Communidad Partners
- Paula Cino, NMHC (Moderator)
- Christine Walz, Holland & Knight
- Khushbu Sikaria, Lincoln Property Company (Moderator)
- Joe Bagby, Continental Properties
- Scott Berka, Greystar
- Mike Gomes, Cortland
- Garin Hamburger, Pinnacle (Moderator)
- Rachel Yockey, Realync
- Austin Lo, Peek
- Bryan Colin, VirtualAPT
- Racquel Madlala, NMHC (Moderator)
- Daryl Smith, KETTLER
- Greg Benson, Greystar
- Sara Graham, Dolben
- Laurel Zacher, Security Properties Residential
- OPTECH Express: Turning Moving Into a Competitive Advantage (Cox)
- Brian Stifel, Cox - OPTECH Express: My Top 5 OPTECH Takeaways from Day Two
- Mike Whaling, 30Lines - Brent Williams, Multifamily Insiders
- Greg Isaacson, Commercial Property Executive/Multi Housing News
The Resident Experience Redefined
COVID-19 has called into question almost everything we knew about how we attract, serve and satisfy residents. Spend the day learning about how the customer journey is being redefined by shifting consumer attitudes and preferences and new technologies—and how your company needs to adapt to be successful in this new environment.
| 11:00AM - 4:30 PM | 2020 NMHC Expo Hall Open All Day! |
| 11:15am - 11:30 AM | - OPTECH Eye Opener: How is Technology Transforming the Resident Experience? (Sponsored by CenturyLink) - OPTECH Eye Opener: Session TBD (Sponsored by DISH Fiber) - OPTECH Flex, Stretch and Chill |
| 11:30am - 12:00 PM | Speed Networking |
| Noon - 12:30 PM | - The New Typology of Tours
- NMHC Briefings: The Latest on Evictions and Moratoriums - Pricing Strategies and Revenue Management in Uncertain Times - The Fully Automated Leasing Experience - OPTECH Express Sessions |
| 12:45- 1:30 PM | What the Heck Just Happened!? Market Analysts Tell Us Where We’ve Been and Where We May Be Going in 2021 (Sponsored by Google)
|
| 1:30 - 2:30 PM | 2020 NMHC Expo Hall Open! |
| 2:30 - 3:00 PM | - New Options for Leasing Tours
- How the Pandemic Is Changing our Resident Base - NMHC Briefings - OPTECH Express Sessions |
| 3:15 - 3:45 PM | - 7 Habits of Highly Effective Leasing Agents in a Tech Obsessed World
- Communicating Based on Values - Who’s Paying the Rent, Who Isn’t and Why? A Look at How Different Market Segments Are Performing - Speed Networking |
| 4:00 - 4:30 PM | - The Roadmap for the New Customer Journey
- OPTECH Express Sessions |
Weds. November 18, 2020
- Chase Harrington, Entrata
- Kenny Emson, NMHC (Moderator)
- Ricardo Rivas, Allied Orion Group
- Marcie Williams, RKW Properties
- Stephanie Williams, Bozzuto Management
- Chris Acker, LMC, A Lennar Company
- Matthew Wootton, AT&T
- Justin Foster, LMC, A Lennar Company
- Sean Sabia, New York Life Real Estate Management
- Gigi Giannoni, Gables
- Kevin Donnelly, NMHC (Moderator)
- Matt Ames, Hubacher, Ames, and Taylor, PLLC
- Betsy Feigin Befus, NMHC (Moderator)
- Jeff Coles, Berkadia
- Ashley Napoli, Continental Properties
- Jim Lapides, NMHC (Moderator)
- Jay Parsons, RealPage
- Bob Nicolls, Monarch Investment & Management Group
- Justin Choi, Sequoia Equities
- Demetrios Barnes, SmartRent
- Todd Katler, Anyone Home
- Michael Patton, Fetch
- My Top 5 Pandemic Take-Aways (Century Link)
- Chris Alvarado, Embrey Partners, Ltd. (Moderator)
- Herb Sharpe, Boingo
- Vickie Rodgers, Cox Communications
- Dan O'Connell, CenturyLink
- Dick Sherwin, Spot On Networks
- Josh Rowe, DISH Business
- Dan Terheggen, Consolidated Smart Systems
- Virginia Lam Abrams, Starry
- Danny Lucio, Google
- Jaimin Shah, Greystar
- Jeremy Rasmussen, Abacode
- Kathryn Sherman, US Federal Bureau of Investigation
- Lela Cirjakovic, Waterton (Moderator)
- Christi Weinstein, BH Management Services, LLC
- Phil Altschuler, Gables Residential
- Kevin Dinnie, Trammell Crow Residential
- Quin Willis, Venterra
- Patrick Hennessy,Yardi
- Brian Zrimsek, MRI
- Maitri Johnson, TransUnion
- Laura Kees, Womble, Bond, Dickson
- Jamie Dean, Womble, Bond, Dickson
- Chris Acker, LMC, A Lennar Company
- Mark Oberholzer, KTGY
- Steve Sadler, RealPage, Inc.
- Jeff Woll, LMC, A Lennar Company
- Dick Wagner, Blueport Wireless
- Patrick Dunphy, RETA
- Robb Napolitano, The Brooksville Company
- Frank McCammon III, Camden Property Trust
- Jason Grovert, Steadfast Apartment REIT, Inc.
- Kelly Myers, Roscoe Property Management
- Felicite, Stratis
- Sean Miller, PointCentral
- Tom Spahn, Camber Creek
- Matthew Berger, NMHC (Moderator)
- Brian Murphy, SheppardMullin
- Julianne Goodfellow, NMHC
- Jaimin Shah, Greystar
- OPTECH Express: Lessons Learned from the 2020 Multifamily Diversity & Inclusion Employee Study
- Jen Piccotti, Swift Bunny - OPTECH Express: Getting Started with your ESG Strategy
- Juliette Apicella, Gables Residential - Rush Blakely, Realtycom
- Dave Spence, Comcast
- Greg McDonald, McDonald Telecom Consulting LLC
- Adam Tsakonas, Communications Consulting Group
- Greg Kunkle, Keller and Heckman
- Philip McCorkle, RealFoundations
- Matt DeGraw, Bridge Property Management/Bridge Investment Group
- John Martin, Bozzuto Group
- Michael Baldwin, One11 Advisors (Moderator)
- Scott Pechersky, Roscoe
- Marcus Wilson, Bainbridge Companies
- Peter Kim, Weidner Apartment Homes
- Vince Matarazzo with Johnson Controls on Indoor Air Quality
- Multifamily Broadband & the Pandemic
- Katelyn Buckley, Verizon Enhanced Communities
- Kevin Donnelly, NMHC
- Bryan Rader, Upstream Network
- Chris Pitts, Spectrum Community Solutions - OPTECH Express: The Virtual Future (Real Page)
- Debi Cole Williams, Real Page - OPTECH Express: My Top 5 OPTECH Takeaways from Day Three
- Bendix Anderson, Bendix Anderson
- Rick Haughey, NMHC
- Mary Salmonsen, Zonda - Betsy Feigin Befus, NMHC (Moderator)
- Julianne Goodfellow, NMHC (Moderator)
- Julie Smith, Bozzuto
- Jeff Coles, Berkadia
- Jessie Henry, Charger Ventures
Operational Strategy Reconsidered
We are all striving to make smart, data-driven decisions for our companies while balancing all the unknowns of today’s economic environment. Join us for a day dedicated to tackling many of core issues related to operations—including workforce management, enterprise technology and broadband investments, compliance issues, data management and security and more.
| 11:00AM - 4:30 PM | 2020 NMHC Expo Hall Open All Day! |
| 11:00 - 11:30 AM | - OPTECH Eye Opener: Payment Trends to Watch (Sponsored by MRI Software) - OPTECH Eye Opener: Our Path to the Future Community: Industry Trends, Building Automation and Connectivity (Sponsored by Cox Communications) - OPTECH Flex, Stretch and Chill |
| 11:30 AM - Noon | Speed Networking |
| Noon - 12:45 PM | NMHC Power Panel: Industry Leaders Look Back on a Year Like No Other and Forward to 2021 (Sponsored by Entrata) |
| 1:00 - 1:30 PM | - Connectivity360: The View from Apartment Companies and the FCC
- OPTECH Express Sessions |
| 1:30 - 2:30 PM | 2020 NMHC Expo Hall Open! |
| 2:30 - 3:00 PM | - Connectivity360: The Digital Divide and Overcoming Service Challenges
- Patrolling the New Cybersecurity Perimeter |
| 3:15 - 3:45 PM | - Connectivity360: Getting Digital Infrastructure Right at Development
- What is RETA? And What Have They Been Up To? - Ask the Lawyers: The Coronavirus and Labor Law - OPTECH Express Sessions |
| 4:00 - 4:30 PM | - Connectivity360: Ask the Telecom Pros and What’s Next in Telecom
- Managing a Decentralized Workforce - Ask the Tech Pros - OPTECH Express Sessions |
| 4:30 - 5:30 PM | NMHC Diversity & Inclusion Committee Meeting: Open to All Attendees
|
Thu. November 19, 2020
- Herb Sharpe, Boingo
- Matt Valentine, MJ Development Southeast
- Layne Spencer, IOTAS
- Keith Dunkin, RealPage Asset Optimization
- KAmy Dreyfus, RealPage Asset Optimization
- Jennifer Castenson, Zonda (Moderator)
- Darin Schoolmeester, KTGY
- Zach Merritt, CORT
- William Greene, JPI
- Amy Chien, BH Management Services, LLC (Moderator)
- Michael Rovito, Dwelo
- Sean Miller, PointCentral
- Cyrus Claffey, ButterflyMX
- Sean Buckley, Broadband Communities
- Hope Dunleavy, RealFoundations (Moderator)
- Stephanie Fuhrman, Catalyst Housing Group
- Darren Wesemann, Berkadia
- Timothy Quick, Harbor Group International
- Suburban Boom vs. Return to the Cities
- Caitlin Walter, NMHC
- Ryan Severino, JLL
- Michael Cohen, Costar - The Great Debates of 2020: High Tech versus High Touch
- Judy Bellack, Judith Lawrence Advisors
- Demetri Themelis, Knock
- Matt Weirich, Realync - OPTECH Express: 5G Playbook for Multifamily
-Mark Law, Boingo - VC Investment in Multifamily PropTech
- Christopher Yip, RET Ventures - Margette Hepfner, Lincoln Property Company
- Jesse DePinto, Frontdesk
- Daniel Bowen, RealPage
- Eric Broughton, InhabitIQ
- Jesse Stein, Airbnb
- Sharon Hatfield, CF Real Estate Services (Moderator)
- Ed Wolff, LeaseLock
- Dirk Wakeham, Zego
- Ankur Jain, Kairos
- Brady Nolan, Till
- Dhar Sawh, Yardi
- Brent Shackmann, Roscoe Property Management
- Suzanne Mulvee, GID
- Christine Wachsman, Fairfield Residential
- Khusbu Sikaria, Lincoln Property Company (Moderator)
- Elizabeth Francisco, Resman, LLC
- Felicite Moorman, Stratis
- Minna Song, Meet Elise
- Caren Maio, Funnel
- Deb Cloutier, RE Tech Advisors (Interviewer)
- Joe Allen, Harvard University
- Darren Wesemann, Berkadia (Moderator)
- Sarah Liu, Fifth Wall
- Nate Loewentheil, Camber Creek
- KP Reddy, Shadow Ventures
- Karen Hollinger, AvalonBay Communities
- Louis Schotsky, Navitas
- Constance Freedman, Moderne Ventures
- Alec Page, RET Ventures
- Cheryl Jordan, AvalonBay Communities (Moderator)
- Scott Craig, Davis Craig, PLLC
- Art Hubacher, Hubacher Ames & Taylor, PLLC
- Doug Jarrett, Keller and Heckman, LLP
- Matt Hoffman, HousingTech Ventures (Moderator)
- Joe Aamidor, Aamidorc Consulting
- Barry Phillips, Fetch Robotics
- Dawn Mottram, Jonathan Rose Companies
- Julianne Goodfellow, NMHC (Moderator)
- Kaylee Cox Bankston, Manatt, Phelps & Phillips, LLP
- Jennifer Hill, Peak Campus
- John Helm, RET Ventures (Moderator)
- Pat Klein, Essex Property Trust
- Scott Moore, Cortland
- Josh Gampp, UDR (Moderator)
- Kurt Conway, AvalonBay
- Maggie Sprague, Fairlawn Real Estate
- Mark Roady, MAR Companies
- Jeff Kok, Mill Creek Residential Trust
- Ian Davis, Davis Craig
- Kirk Taylor, Hubacher Ames & Taylor, PLLC
- James McPhillips, Pillsbury
- Michael Beckerman on The Future of PropTech
- Kim Duty, NMHC
-Michael Beckerman, CREtech - OPTECH Express: How AI is Paving the Path Towards Property Management’s Next Normal
- Stacy Holden, AppFolio - My Top 5 OPTECH Takeaways from Day Four
- Ash Zandieh, NAR REACH / SCV
- Tamala Covel, Yardi
- Kayla Merritt, Shadow Ventures
- Sarah Yaussi, NMHC - Esther Bonardi, Yardi Systems, Inc.
- Joanna Zabriskie, BH Companies (Co-Moderator)
- Daryl Smith, Kettler (Co-Moderator)
- Claire Haidar, WNDYR (Keynote)
- Doug Bibby, NMHC (Closing Remarks)
The Innovation ROI Recalculated
COVID-19 has shown that the industry can adapt and innovate on a dime. The great pandemic technology accelerator moved innovation forward faster in one month than your tech staff ever could have with years of begging and pleading. While it moved some tech forward, it also scrambled the Innovation ROI calculation. On this final day of OPTECH, we’ll be casting an eye toward the future of multifamily and looking at the tech trends and innovations that have the potential to reshape the multifamily experience inside and out.
Featured Session
Keynote Speaker Claire Haidar: Thurs., Nov. 19 at 3:45pm
Work and Play: Where Happiness Intersects - In her keynote, Claire will discuss how the future of work is a forward journey out of chaos and the implications for mobilizing employees to embrace that shift.
| 11:00AM - 4:30 PM | 2020 NMHC Expo Hall Open All Day! |
| 11:00 - 11:30 AM | - OPTECH Eye Opener: Technology Case Study (Sponsored by BOINGO)
- OPTECH Eye Opener: AI Revenue Management: Optimizing the Pillars of Revenue to Maximize Yield (Sponsored by RealPage) - OPTECH Flex, Stretch and Chill |
| 11:30 - Noon | Speed Networking |
| Noon - 12:30 PM | - How the Pandemic Is Rewriting Multifamily’s Approach to Design and Space Utilization
-Connectivity360: Seamless Smart Home & Look Ahead to Broadband Communities - Innovation Value Engineering: Recalculating Your Innovation ROI - The Great Debates of 2020 - OPTECH Express Sessions |
| 12:45 - 1:15 PM | - Short Term Rentals 2.0: What's Next?
- What Do the Next Generation of Payment and Renter Finance Models Look Like? - Women in Multifamily PropTech |
| 1:15 - 2:15 PM | 2020 NMHC Expo Hall Open! |
| 2:15 - 2:45 PM | - The Bleeding Edge: Tech You’ll be Talking About at OPTECH 2022
- Where Do We Go from Here? The State of Play in VC PropTech Investing - New Tech for Healthier Buildings - Data Privacy and Security Regulations |
| 3:00 - 3:30 PM | - Five Technology Winners from the Pandemic
- Digital Leasing Assistants and Beyond: How Will AI Transform our Industry? - Connectivity360: Ask the Smart Home and Tech Lawyers - OPTECH Express Sessions |
| 3:30 - 3:45 PM | 2020 OPTECH Closing Keynote Speaker: Claire Haidar on the Future of Work (Sponsored by Yardi)
|
Conference Sponsors
